The 'Device Clutter' Problem and a Distracted Team
Working with delivery apps is an excellent way to increase your sales, but having several devices ringing at the same time at the coffee prep station creates real chaos and delays orders. The bigger problem is that the guest sitting in your café will feel ignored when they see your team focused only on delivery orders, and that can cost you your loyal customers.
The Practical Solution: One POS Screen for All Orders
The real solution to this headache is getting rid of all those separate devices. With a modern POS system, every delivery order comes in directly on your point-of-sale screen, alongside dine-in and takeaway orders. This means your barista only has to watch one screen, so no order gets missed or entered incorrectly, which speeds up service and takes the pressure off your team.
Simple Steps to Organize Workflow in Your Café
- A dedicated spot for delivery drivers: Set aside a small corner in your café where delivery drivers can pick up their orders, away from the counter where in-store guests place their orders. This prevents crowding and keeps the space calm.
- Separate pricing for delivery orders: Delivery apps take a significant commission, and packaging costs add up too. Set your POS system to slightly increase prices on delivery orders to offset these expenses, which helps protect your net profit from erosion.
Expert Tip:
"Don't just celebrate a high sales total at the end of the day. Use your POS reports to see your actual net profit from each app. You might find that a particular app brings in plenty of orders but actually loses you money because of its high commission, while the guest who walks into your café is the one generating the real profit that keeps your business running."
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Cafizio Team
Senior Academy Editor
At Cafizio, we believe knowledge is the first key to success. Our goal is to give you every tool and technical tip you need to turn your small business into a leading brand.
