FAQ and what Cafizio does not do

We would rather you know now than find out later. Cafizio is a cashier app for the staff behind the counter.

• It is not a customer self-ordering kiosk — there is no screen for customers to place their own orders.

• There is no kitchen display screen. The kitchen receives printed tickets.

• Devices do not share orders with each other in real time, and there is no device-to-device sync over the local network.

• Products cannot have priced options or add-ons (modifiers).

• The register app runs on tablets and POS terminals, not on phones. Phones use the separate Manager app for monitoring.

• Printed receipts cannot contain Arabic characters.

• Discounts, taxes and refunds are not part of the app.

Glossary

The words used in this manual.

Shift

The period between two presses of Print & Clear for one cashier. Closing it saves a shift session with its sales, expenses and order count.

Print & Clear

Prints your shift report, saves the shift and resets it so the next one starts clean.

Customer ticket

The receipt handed to the customer.

Internal ticket

A ticket with the service name, products and total, for the counter or the kitchen.

Kitchen printer

An optional second printer where internal tickets print.

Device ID

The code on the activation screen that identifies this tablet or terminal. Your license is tied to it.

License

A one-time lifetime activation for one device.

Server key

The key you enter in Server Settings to link the device to your cloud account.

Sync

Uploading data from the device to the cloud. It waits in a queue while the internet is down.

Manager app

The optional phone app that lets an owner watch sales, stock and staff remotely.

Track Inventory

A per-product switch that counts stock down with every sale.

Low Stock

A product whose stock has reached the minimum level you set.

PIN

A personal 4-digit code, unique to one employee, used to sign in.

Common questions