Troubleshooting

The most common problems and how to fix them.

1. 1

   Step 1: The USB printer does not print

   Unplug and reconnect it, tap Auto-Detect USB Printer again, accept the USB permission, then run Test Print.

2. 2

   Step 2: The Wi-Fi printer cannot connect

   Check that the printer is on and on the same network as the tablet, and that the IP address and port are correct.

3. 3

   Step 3: No Bluetooth printers found

   Turn Bluetooth on and pair the printer in the Android settings first. Cafizio lists paired devices only.

4. 4

   Step 4: The printer is found but does not respond

   Check the cable and the power, then check that the data speed (baud rate) matches the printer.

5. 5

   Step 5: Arabic text is missing on the receipt

   Thermal printers cannot print Arabic. Set the receipt language to English or French in Receipt Settings.

6. 6

   Step 6: Insufficient stock or Max stock reached

   Add stock in Inventory, or switch off Track Inventory for that product.

7. 7

   Step 7: Sync is blocked

   This appears when a cloud subscription has ended. The register keeps selling; renew the subscription to resume syncing.

8. 8

   Step 8: The first launch says internet is required

   Connect to Wi-Fi and tap Retry Connection. Only the very first setup needs it.

9. 9

   Step 9: A cashier forgot their PIN

   An admin opens Employees, edits that user and sets a new 4-digit PIN.